Privacy Policy

2. Our Privacy Commitment

We deeply value and safeguard the privacy of every customer. Nine Casino pledges to protect your data, using it to enhance and simplify your experience. We'll secure your information, be transparent about collection reasons and uses, and honor your preferences and rights.

To process withdrawals, users must wager deposited amounts at least once, aligning with anti-money laundering rules. We may employ extra verification steps for identity confirmation (KYC), such as requesting a selfie with ID. Documents for account verification (like ID, payment info, or bills) should be in Latin or Cyrillic; if not possible, we may require video verification showing your documents.

For CAD deposits, withdrawals are limited to EcoPayz, Interac, Instadebit, and iDebit (requiring a prior minimum deposit via these to enable them). A phone call to your provided number may be part of KYC; unverified accounts won't process payouts.

3. Personal Data Collected and Timing

During account creation:

- Personal info like name, email, address, phone, gender, or birth date;

- ID photos and address proof for due diligence;

- Financial and banking details for fund source checks;

- Login credentials such as username and password.

Via service usage:

- Interaction data with our offerings;

- Online behavior on our site (see Cookies Policy for details);

- Device info (e.g., model, OS, IP, browser, mobile ID);

- Recorded calls for instruction verification, query resolution, compliance, service improvement, training, or fraud prevention;

- Voluntarily shared or public info, like social profiles.

Special data categories:

- May include health-related details (e.g., for responsible gaming);

- We implement extra safeguards for sensitive data confidentiality.

4. Reasons for Collection and Legal Grounds

We collect data to deliver desired services, personalize experiences, communicate key info, and meet legal requirements. Under data laws, we specify lawful bases for processing.

Contractual necessity (per our T&Cs accepted at signup):

- Deliver gaming, betting, content, and handle inquiries;

- Manage admin like password resets, maintenance notices, policy updates, or dormant account alerts;

- Process transactions.

Legitimate interests (balanced against your rights):

- Customize services: Use play history for recommendations; opt out via support or DPO for personalization/marketing.

- Enhance offerings: Improve navigation, analyze/research for better services, test systems, assess marketing, model trends.

- Communicate: Via phone, email, post, or social; run promotions/surveys; address complaints (participation optional).

- Promote safety/enjoyment: Block third-party software, detect T&Cs breaches, conduct affordability reviews.

For special categories:

- With explicit consent, if public, for legal defense, or substantial public interest per EU/Member State law.

5. Data Sharing Instances

We typically avoid sharing data outside our group for marketing. However, we may disclose to affiliates, service providers, or others for legal compliance, mergers, or operations. Shared data adheres to this policy.

Sharing occurs:

- Per regulatory or legal orders;

- To banks for account info as regulators request;

- For legal rights enforcement;

- With verification/fraud/affordability partners;

- To tech, data, payment, or ad providers;

- External auditors for certifications;

- In business sales/transfers (with notice);

- Successors or regulators (e.g., self-exclusion).

6. Data Retention Period

We keep data only as needed for collection purposes. Active customers' info is retained for legal/contractual needs; post-service, we hold it 5 years per AML/CTF laws. Reasons include legal compliance (e.g., AML, licensing), claim defense, contractual duties, legitimate interests, and authority guidelines.

7. Your Rights and Options

Under law, you have rights over your data; exercise via [email protected]. These include access, correction, deletion, objection, consent withdrawal, portability, and complaints to regulators. Also, rights on automated decisions/profiling.

Registration data is mandatory for processing, contact, and compliance; non-provision prevents service use.

Access/rectify: Request copies or updates free via DPO.

Delete ('forgotten'): When data's unnecessary, consent withdrawn (without other basis), no legitimate grounds, unlawful, or legally required; subject to retention laws.

Restrict: Dispute accuracy, unlawful but prefer no erase, we don't need but you do for claims, or object pending verification.

Portability: Receive in machine-readable format if consent/contract-based and automated.

Object: To legitimate interest processing (including profiling), research/stats, or direct marketing.

Withdraw consent: Anytime for consent-based activities like marketing; use unsubscribe or contact DPO.

Automated decisions: We use for tailoring, fraud detection, account opening, bet risk. Right not to be subject if no human input and significant effect, unless contractual, legal, or consented. Requests handled within one month (extendable), with justification for rejections or fees if unfounded.

8. Data Security and Privacy

We commit to securing entrusted data with reasonable measures aligned to this policy and standards. Payment details are encrypted by providers; we partner only with reputable ones.

Systems undergo regular third-party security tests; an always-on Intrusion Detection System monitors traffic. Our fraud team uses advanced tools to spot issues; suspicious accounts are suspended/investigated. Report unrecognized activity promptly.

We employ SSL for transmission confidentiality; card data isn't stored/transferred by us—handled via secure gateways.

9. Raising Complaints

Contact [email protected] to investigate data handling concerns. If unsatisfied or suspect non-compliance, escalate to your national data regulator.

10. Policy Updates

We may revise this policy for operational or regulatory changes; check periodically. Last revision date is noted. Continued use post-change implies acceptance; delete account if disagreeing. Major changes (e.g., new uses) get prominent notice/email; acceptance required for ongoing service.

11. User Responsibilities

By using the site and providing data, you must supply accurate, complete info as requested, updating for changes. Breaches or suspected false data allow us to reject registration or suspend/terminate accounts without notice/compensation, per data laws and this policy.